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Lagbaja Privacy Policy

Last updated: 01 August 2022

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

1. Who we are

Lagbaja mobile (registered as lagbaja cleaning services ),a dom-tech company that connects professional domestic service providers to clients and customers. Within this Privacy Policy we will refer to this company as "Lagbaja Mobile", "we", "us" and/or "our".

2. Our policy

This policy's objective is to inform you of how Lagbaja Mobile obtains and uses your personal data when you use our websites, software apps, and any services made available via them (collectively referred to as the "Platforms"). It also explains how to get in touch with us and your rights and choices regarding your personal information. Please carefully read these Privacy Policies to learn how we will handle your personal information. You certify that you have read, comprehended, and agreed to our Privacy Policy by using any of our platforms. Do not use any of the Platforms if you do not agree with this privacy policy. For enquiries, please email us at info@lagbajamobile.com.

3. What is personal information?

The Nigerian Data Protection Regulation 2019 defines personal information as any information that can be used either directly or indirectly to identify a natural person and includes name, identification number, location data, photo, medical information, IP address, Phone number, etc. We may gather, utilize, receive, store, analyze, combine, transmit, or otherwise process various types of information about you, depending on who you are and how you interact with us (for instance, over the phone, online, or offline).

Categories of personal information.

Identity : Full name, identity document,current employment, qualifications and photo.

Contact information: Telephone number, home address, email address ,location and country and informations provided by you about your home.

Payment information: The payment and bank information, the transaction's date, amount, and other information that you gave directly.

Platform Usage: Platform usage, information shared on the Platforms, including any Platform chat feature, technical or other information about any device you use to access the Platforms, such as your Media Access Control (MAC), any Device Unique Device Identifier (UDID), or an equivalent; your Operating System, Browser Type, or Other Software; your Hardware or Mobile Device Details (including Mobile Device Type and Number).

Communication and marketing information: Information concerning promotions, surveys, contests, promotional activities, interactions with customer service representatives, behavioral data (for instance, data gathered through cookies), and records of your decision to subscribe to or unsubscribe from receiving marketing materials.

In addition to the aforementioned, we may also gather, utilize, and/or share anonymous data, such as demographic or statistical information obtained from the Platform, which is not linked to any specific individuals. The Platforms may make use of this information, together with other information in a generalized and anonymous manner, to track things like the total number of Platform users, the number of visits to the Platforms, and the domain names of our visitors' ISPs.

4. How we collect personal infomation

If we receive or collect it from you directly

When you voluntarily provide personal information, such as when you: register for access as a user to the Platforms and use them; register as a professional or service render on the Platforms ("Service Render"); contact us with questions; respond to one of our surveys; enter a competition, promotion, or survey; or request to have marketing materials sent to you, we may obtain personal information about you. Lagbaja Mobile makes an attempt to connect to this Privacy Policy anywhere we gather personal data.

5. Lawful grounds for collecting personal information

We process personal information only when we have a valid legal ground to do so. Most commonly, we use your personal information where: it is necessary to process your personal information in connection with the performance of providing you with access and use of the Platforms; it is necessary for our legitimate interests (or the legitimate interests of a third party), as permitted in terms of law; to comply with any legal obligations. We may seek your explicit consent where the applicable laws require us to do so.

Our use of your personal information and other information

The information collected by Lagbaja Mobile is used by it in the following ways:

1. For the proper functioning of the platforms, which includes: your verification, authenticity, and authorisation during platform onboarding. Additionally, the lagbaja mobile team will need to properly evaluate you if you want to become a Service render on the Platform. Identity and contact information are the types of personal information that are frequently needed. This is required so that we can evaluate your application.

Putting into action and keeping track of any reservations you make through the Platform; disclosing your personal data in order to perform any necessary services as listed on the Platform; For instance, if you have used the Platform to schedule the services of a Service Provider, we will give them your contact information so they may attend service visits, offer the services, and get in touch with you if necessary.(for instance, if the Service Provider is running late); and the sharing of the Service Provider's information with you. For instance, the Service Provider's first name, picture, and any relevant reviews will be included in their profile on the Platform, which will be viewable and searchable by all Platform users. Any user of the Platforms who has reserved and paid a deposit for a Service Provider to offer services to them will also get the complete name and phone number of the Service Provider from us.

2. Managing and implementing the Platform entails making sure that the content from our Platforms is delivered to you and your computer or other accessing device in the most useful way possible. giving you the information, goods, or services you request from us or that we believe would be of interest to you; enhancing or changing the platform, for instance in response to your platform usage and the services you are asking; computing conversion rates and other performance metrics for the platform; In order to build or innovate our technology, we must do research to understand platforms, market trends, and customer wants, products and services to address these market trends and demands; assessing how you use our platform and creating internal statistical reports based on data obtained, such as: Lagbaja Mobile conducts research on its user demographics, interests, and behavior based on the personal information and other information submitted to us in an ongoing attempt to better understand and serve the users of the Platforms. This study will be collated and aggregated for the sake of strengthening and customizing our interaction with you.

3. To manage our relationship with you, which includes fulfilling our obligations arising from our contract with you; letting you use interactive features of our platforms when you choose to do so; informing you of updates to or changes to the services we offer; informing you if the platform is interrupted; receiving your input on how we can make our platforms better; and offering you support and troubleshooting.

4. For marketing purposes (discussed further below)

6. Our disclosure of your personal information and other information

We process personal information only when we have a valid legal ground to do so. Most commonly, we use your personal information where: it is necessary to process your personal information in connection with the performance of providing you with access and use of the Platforms; it is necessary for our legitimate interests (or the legitimate interests of a third party), as permitted in terms of law; to comply with any legal obligations. We may seek your explicit consent where the applicable laws require us to do so.

If we receive or collect it from you directly

When you voluntarily provide personal information, such as when you: register for access as a user to the Platforms and use them; register as a professional or service render on the Platforms ("Service Render"); contact us with questions; respond to one of our surveys; enter a competition, promotion, or survey; or request to have marketing materials sent to you, we may obtain personal information about you. Lagbaja Mobile makes an attempt to connect to this Privacy Policy anywhere we gather personal data.

7. Security

We process personal information only when we have a valid legal ground to do so. Most commonly, we use your personal information where: it is necessary to process your personal information in connection with the performance of providing you with access and use of the Platforms; it is necessary for our legitimate interests (or the legitimate interests of a third party), as permitted in terms of law; to comply with any legal obligations. We may seek your explicit consent where the applicable laws require us to do so.

Lagbaja Mobile protects your personal information from loss, misuse, and unauthorized access, disclosure, modification, or destruction by taking reasonable and industry-recognized precautions. Additionally, we make every effort to guarantee that any third parties handling your personal data have the essential organizational and technological safeguards in place, including the requisite data processing and transfer agreements where necessary. Upon your request, please email info@lagbajamobile.com , and we will send you a list of our operators or suppliers as needed by relevant law.

However, it should be remembered that no email or internet communication is ever completely safe or error-free; you provide any information at your own risk. Email sent to or from the Platforms, in particular, may not be safe.

The information you give to us or reveal on the Platform should be carefully considered. Please bear this in mind before sending Lagbaja Mobile any personal information online. Once we obtain your information, we will endeavor to prevent unauthorized access by following tight protocols and utilizing security features.

In order to collect payment for the Platform and Services on it, Lagbaja Mobile guarantees that it has taken all necessary procedures to safeguard the payment processing. The absence of sufficient virus protection software or spyware that you may have on your electronic equipment (personal computer or other electronic device used to access the Platform) may result in security breaches, for which Lagbaja Mobile cannot be held liable.

You will have an account name and password as a registered user of Lagbaja Mobile, which enables you to access particular areas of the Platform. Upon registration, you are urged to change your password, and you are in charge of maintaining their secrecy. Do not distribute these to anybody, please.

8. Data storage and transfers

Such information may be kept by Lagbaja Mobile itself or may be found in databases that are held and kept up to date by Lagbaja Mobile's associates, agents, or service providers. Your personal information may be kept by Lagbaja Mobile for as long as necessary for.

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